Frequently Asked Questions
FAQs
0 – 500 Miles: 1-2 Days
500 – 1,000 Miles: 2-3 Days
1,000 – 1,500 Miles: 3-5 Days
1,500 – 2,000 Miles: 4-7 Days
2,000 – 2,5000 Miles: 7-10 Days
2,500+ Miles: 9-14 Days
Drivers respond quickest to the bids that are both on their route and priced fairly. This is where we help you price your bid according to the market, route difficulty, your specific pickup date and flexibility to ensure you are given the best chances of getting your vehicle shipped on the timeframe that meets your needs.
Express Auto Logistics LLC is licensed, bonded and insured. Our FMCSA Motor Carrier Number is MC # 1088876. We only use insured, bonded and licensed carriers in our vetted network to ensure you are provided with the best service possible from experienced drivers while accommodating your transport needs.
Generally, we recommend that you do not ship any personal belongings inside your vehicle during transport. However, a few items packed inside your trunk are acceptable below the limit of 100lbs.
Yes, your vehicle is insured with bumper-to-bumper carrier’s insurance policy that is doing the shipping. Depending on the type and size of the carrier, the insurance policy ranges from $150,000 to $1,000,000 of damage. We ensure the carrier’s insurance policy is up to date prior to being scheduled to transport your vehicle.
Inspection BOL (Bill of Lading) will be performed by the driver at pickup and delivery location to ensure your vehicle arrives in the same condition as it was picked up.
Payment
We believe it’s essential to inform you of our quote determination process for each route. Our quotes are based on the current market demand for car transportation, and we compare them with the rates on the National Load Board before sending them to our clients and will review the quotes periodically throughout the process.
While other companies may offer lower prices to secure your business, this approach may prove ineffective since below-market rates have a higher probability of delays or not getting transported at all. Truck drivers prioritize loads with higher pay, leaving mispriced loads at the bottom of their list.
To prevent such issues with our clients, we strive to provide fair and realistic quotes upfront.
Before beginning the carrier search, we request your credit card information. This is because customers often engage multiple brokers simultaneously, assuming it increases their chances of securing a carrier for their vehicle.
However, all brokers utilize the same resources to find carriers, and double-booking only causes delays and confusion among carriers searching for their next pickup. By obtaining your information beforehand, we can diligently search for a suitable driver in good faith.
Should we fail to find a carrier at an acceptable price, there are no cancellation fees, and your card will not be charged. Our only request is that you allow us to continue searching for the best carrier at the best price, and present their offers to you.
By providing us with your credit or debit card information, we are committed to securing a reputable carrier for you at your requested pickup dates and desired price. We only get paid when a driver is dispatched to transport your vehicle, ensuring we always prioritize your satisfaction.
Differing from many other shippers, we only require payment from you once your vehicle is assigned to the designated carrier.
During order placement, we ask you to provide a credit card that we keep on file and authorize at that time. Once your vehicle is dispatched to the carrier, we will process payment for the deposit.
The remaining balance can be settled directly with the carrier through cash or a cashier’s check at the time of delivery. For more payment options, please consult our agents.
Certainly, once you approve the carrier, the price is assured. We provide a price guarantee to the carrier to avoid any confusion or unexpected charges.
In contrast to several other shippers, we do not request any payments until the day your vehicle is assigned to the designated carrier.
Upon order placement, we require you to provide a credit card to be kept on file, which we will authorize at that time. When your vehicle is dispatched to the carrier, we will process the payment for the deposit.
The balance payment can be made at delivery through cash or a cashier’s check to the carrier. Alternatively, our agents can provide you with additional credit card and payment options.
We never charge cancellation fees, fuel surcharges, or any other unnecessary fees.
It is common for carriers to not accept credit cards, and in some cases where they do, a 5% fee is often added. Therefore, we suggest using cash or a money order as an alternative payment method.
Logistics
We believe it’s essential to inform you of our quote determination process for each route. Our quotes are based on the current market demand for car transportation, and we compare them with the rates on the National Load Board before sending them to our clients and will review the quotes periodically throughout the process.
While other companies may offer lower prices to secure your business, this approach may prove ineffective since below-market rates have a higher probability of delays or not getting transported at all. Truck drivers prioritize loads with higher pay, leaving mispriced loads at the bottom of their list.
To prevent such issues with our clients, we strive to provide fair and realistic quotes upfront.
Before beginning the carrier search, we request your credit card information. This is because customers often engage multiple brokers simultaneously, assuming it increases their chances of securing a carrier for their vehicle.
However, all brokers utilize the same resources to find carriers, and double-booking only causes delays and confusion among carriers searching for their next pickup. By obtaining your information beforehand, we can diligently search for a suitable driver in good faith.
Should we fail to find a carrier at an acceptable price, there are no cancellation fees, and your card will not be charged. Our only request is that you allow us to continue searching for the best carrier at the best price, and present their offers to you.
By providing us with your credit or debit card information, we are committed to securing a reputable carrier for you at your requested pickup dates and desired price. We only get paid when a driver is dispatched to transport your vehicle, ensuring we always prioritize your satisfaction.
Express Auto Logistics LLC is licensed, bonded and insured. Our FMCSA Motor Carrier Number is MC # 1088876. We only use insured, bonded and licensed carriers in our vetted network to ensure you are provided with the best service possible from experienced drivers while accommodating your transport needs.
Certainly, once you approve the carrier, the price is assured. We provide a price guarantee to the carrier to avoid any confusion or unexpected charges.
In contrast to several other shippers, we do not request any payments until the day your vehicle is assigned to the designated carrier.
Upon order placement, we require you to provide a credit card to be kept on file, which we will authorize at that time. When your vehicle is dispatched to the carrier, we will process the payment for the deposit.
The balance payment can be made at delivery through cash or a cashier’s check to the carrier. Alternatively, our agents can provide you with additional credit card and payment options.
While your vehicle is in transit, you will have direct access to the driver who can provide you with regular updates. Additionally, the driver’s dispatch will stay in touch with you to schedule delivery.
